The Further Adventures of the Laptop
Mar. 28th, 2009 03:14 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
amediaI sent the laptop back with a description of what went wrong, and got an email saying that they couldn't reproduce the problem. From talking to people at the convention and online, I got the impression that something had been jostled loose in shipping, and that same something probably got jostled into place when I shipped it back! The policy on their webpage says that if there's nothing wrong with the laptop, the customer has to pay shipping and handling to get it back, but their email went on to say that they would replace the laptop, which I thought was pretty darned nice. I had been prepared to fight - I took photos of the laptop with the error message before I sent it back and planned to send them if there was a problem - but it turned out I didn't have to.
So I get the replacement laptop today and a thought struck me. "You know," said I to myself, said I, "I sent mine back with a full battery, which means I wouldn't necessarily have to plug it in just to see if it starts up." So I went ahead and turned it on before I dug out and set up the power cord. And what do you know, it started up. "Mine had very tinny sound, so I had turned the sound off," said I to myself, "it would be interesting if this one started silently." And what do you know, it started silently. Of course, those could have just been coincidences ...
When the desktop came up, there were two installation programs on it: an FTP program and a photo-manipulation program. (You may remember, I took, cropped, and uploaded digital photos while I was at the convention.) The clincher: the photos from REVELcon were in the "My Pictures" folder. And the browser history displayed all the sites I had visited when the laptop was working, dated two weeks ago.
THEY SENT ME BACK THE EXACT SAME LAPTOP!
But it's working. They obviously turned it on at some point because the time has been reset to Eastern time. So I'm going to wait a few days and see if it KEEPS working. If not, I think I'll ask for my money back rather than a replacement or a fix, because this is more than a teensy bit odd. But for the moment, I have a laptop again.
So I get the replacement laptop today and a thought struck me. "You know," said I to myself, said I, "I sent mine back with a full battery, which means I wouldn't necessarily have to plug it in just to see if it starts up." So I went ahead and turned it on before I dug out and set up the power cord. And what do you know, it started up. "Mine had very tinny sound, so I had turned the sound off," said I to myself, "it would be interesting if this one started silently." And what do you know, it started silently. Of course, those could have just been coincidences ...
When the desktop came up, there were two installation programs on it: an FTP program and a photo-manipulation program. (You may remember, I took, cropped, and uploaded digital photos while I was at the convention.) The clincher: the photos from REVELcon were in the "My Pictures" folder. And the browser history displayed all the sites I had visited when the laptop was working, dated two weeks ago.
THEY SENT ME BACK THE EXACT SAME LAPTOP!
But it's working. They obviously turned it on at some point because the time has been reset to Eastern time. So I'm going to wait a few days and see if it KEEPS working. If not, I think I'll ask for my money back rather than a replacement or a fix, because this is more than a teensy bit odd. But for the moment, I have a laptop again.
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no subject
Date: 2009-03-28 09:57 pm (UTC)Just playing a bit of devils advocate.